We will have an overview of how the Block Team Leader will gain access to the Grievance Redressal Module (GRM) and what are the activities that he will perform Overview of BTL We will have an overview of how the Block Team Leader will gain access to the Grievance Redressal Module (GRM) and what are the activities that he will perform
The Block Team Leader will investigate on the grievance assigned by District Executive Officer and then provide response with reasons in detail on the assigned grievance to the District Executive Officer How BTL Response to the Grievance Assigned by the DEO The Block Team Leader will investigate on the grievance assigned by District Executive Officer and then provide response with reasons in detail on the assigned grievance to the District Executive Officer
After resolution provided by the COO-PM (SPMU) or District Executive Officer, the grievance will be moved to the 'Resolved' status. The Block Team Leader can check the resolved in the 'Resolved' tab How BTL Check the Resolved Grievance After resolution provided by the COO-PM (SPMU) or District Executive Officer, the grievance will be moved to the 'Resolved' status. The Block Team Leader can check the resolved in the 'Resolved' tab
If the complainant is not satisfied on the resolution provided by COO-PM (SPMU) or the District Executive officer, the grievance will be escalated to the state level officer. The Block Team Leader can see the escalated grievances in the 'Escalated Grievances' tab How BTL Check the Escalated Grievance If the complainant is not satisfied on the resolution provided by COO-PM (SPMU) or the District Executive officer, the grievance will be escalated to the state level officer. The Block Team Leader can see the escalated grievances in the 'Escalated Grievances' tab
Any escalated grievances which was moved to 'Overdue' tab, the Block Team Leader has to check and respond. How BTL Check and Respond the Overdue Grievance Any escalated grievances which was moved to 'Overdue' tab, the Block Team Leader has to check and respond.
