We will have an overview of how the state level officer COO-PM (SPMU) gain access to the Grievance Redressal Module (GRM) and what are the activities that he will perform Overview of SPMU We will have an overview of how the state level officer COO-PM (SPMU) gain access to the Grievance Redressal Module (GRM) and what are the activities that he will perform
The COO-PM (SPMU) at the state level will investigate thoroughly on the response provided by the District Executive Officer for the escalated grievance. If the COO-PM (SPMU) finds it a valid response then the COO-PM (SPMU) will provide the resolution How SPMU Accept the DEO Response The COO-PM (SPMU) at the state level will investigate thoroughly on the response provided by the District Executive Officer for the escalated grievance. If the COO-PM (SPMU) finds it a valid response then the COO-PM (SPMU) will provide the resolution
The COO-PM (SPMU) at the state level will analyze the resolution provided by the District Executive Officer and upon dissatisfaction, the COO-PM (SPMU) will reject or return the grievance with reasons to District Executive Officer How SPMU Reject the DEO Response The COO-PM (SPMU) at the state level will analyze the resolution provided by the District Executive Officer and upon dissatisfaction, the COO-PM (SPMU) will reject or return the grievance with reasons to District Executive Officer
Any grievance that has been escalated by the complainant, the COO-PM (SPMU) will have a provision to assign the escalated grievance to the respective District Executive Officer who will investigate and provide a response How SPMU Assigned the Escalated Grievance to DEO Any grievance that has been escalated by the complainant, the COO-PM (SPMU) will have a provision to assign the escalated grievance to the respective District Executive Officer who will investigate and provide a response
The COO-PM (SPMU) will have a provision to mark any escalated grievance as offline if that grievance requires more time to resolve How SPMU Assign the Escalated Grievances to Offline The COO-PM (SPMU) will have a provision to mark any escalated grievance as offline if that grievance requires more time to resolve
