The designated officer COO-PM (SPMU) at the state level will investigate thoroughly on the escalated grievance raised by the complainant, and can make decision by himself to resolve the grievance How SPMU Resolved the Escalated Grievances The designated officer COO-PM (SPMU) at the state level will investigate thoroughly on the escalated grievance raised by the complainant, and can make decision by himself to resolve the grievance
The COO-PM (SPMU) at the state level will investigate thoroughly on the escalated grievance raised by the complainant, and if it requires more time to investigate, the COO-PM (SPMU) will decide to take it offline. Upon having a solution, the COO-PM (SPMU) will provide the resolution for that particular grievance How SPMU Resolve the Escalated Grievances in Offline The COO-PM (SPMU) at the state level will investigate thoroughly on the escalated grievance raised by the complainant, and if it requires more time to investigate, the COO-PM (SPMU) will decide to take it offline. Upon having a solution, the COO-PM (SPMU) will provide the resolution for that particular grievance
If the complainant raises a new grievance by selecting the nature of complaint as Abuse/Corruption, the grievance will be notified to COO-PM (SPMU) at the state level. The COO-PM (SPMU) can see the Abuse/Corruption grievance in the 'Abuse/Corruption' tab How SPMU Check the Abuse/Corruption Grievance If the complainant raises a new grievance by selecting the nature of complaint as Abuse/Corruption, the grievance will be notified to COO-PM (SPMU) at the state level. The COO-PM (SPMU) can see the Abuse/Corruption grievance in the 'Abuse/Corruption' tab
Once the complainant is satisfied on the resolution provided by the COO-PM (SPMU), the grievance will be moved to the closed status. The COO-PM (SPMU) can check the closed grievances in the 'Closed Grievances' tab How SPMU Check the Closed Grievances Once the complainant is satisfied on the resolution provided by the COO-PM (SPMU), the grievance will be moved to the closed status. The COO-PM (SPMU) can check the closed grievances in the 'Closed Grievances' tab
The COO-PM (SPMU) at the state level can check the 'Reports' under the 'Reports' tab. The COO-PM (SPMU) can also use the filter options and download the reports How SPMU Check the GRM Reports The COO-PM (SPMU) at the state level can check the 'Reports' under the 'Reports' tab. The COO-PM (SPMU) can also use the filter options and download the reports
